Haibike products are designed to embrace the ride. We stand behind the quality and craftsmanship of all our products, but realize that sometimes there are unforeseen problems. When these arise, our primary goal is to get you safely back on the road.
Damages from abuse, normal wear and tear, and neglect are not covered by warranty. Nor are damages that do not affect the functionality or safety of your bike. However, if your bike has a manufacturing defect that is covered by our warranty, we are committed to providing prompt, courteous, and effective customer service.