Easy Hassle-Free Returns

If you’re not completely satisfied with your new bike, please contact us.

Return Criteria

Returns will only be accepted if:

  • product is new condition,
  • purchase was made within 30 days,
  • original packaging is included,
  • proof of purchase is submitted, and
  • package is shipped within the United States.
  • Unsure if your return meets these criteria? Give us a call at 888-600-3156 M-F 8am-5pm PST or start the process below

Return Process

  1. Contact us here to begin the process
  2. A Habike customer care team member will reach out within 48 hours.
  3. Once approved, our customer care team member will determine the best way to return your order. These include:
    • You take care of your packaging and shipping yourself (to help with shipping cost we can provide a call tag for a $75 fee). Need help boxing? Watch the video for bike repackaging or, for many bikes under $500 MSRP, watch re-boxing your standard build.
    • Drop your unboxed bike off at the local shop where you picked up your order.
    • Have a mobile shop come to you for pickup where available. (Please note: Mobile services carries a $50.00 pickup fee, which will be collected by the shop at the time of pickup.)
  4. Due to new safety procedures implemented as a result of COVID-19, all returns will be quarantined upon arrival at the warehouse. Please allow up to 3 weeks for refunds to be processed. Credit will be applied to the original credit card used in the transaction.