If you’re not 100% satisfied with your purchase, you can return it for a refund.
We’ve done everything we can think of to make returns hassle-free – including picking up shipping costs on returns.
We know it can take time to ensure everything is just right, so you have 30 days from the delivery date or pick up date to send it back to us if it is not perfect.
Remember that any product you return must be in new condition and shipped in the original packaging. Not sure your return will pass this litmus test? Give us a ring at (888) 625-8133 M-F 8am-6pm EST.
Proof of purchase required
No returns from outside the United States
Credits will be applied to the original credit card used in the transaction
Send us a message here to get your return authorization number and return label
Affix your FedEx return label to the outside of the box. Don’t forget to remove or cover all old labels or barcodes so it doesn’t come right back to you
Drop off the package at any FedEx location
Need help getting a bike back in the box? Call or chat us and we will be happy to help
Send us a message here to get your return authorization number. Call Beeline Bikes at 855-582-4537 or email firstname.lastname@example.org to schedule pick-up.
*Beeline services carry a $99 pick-up and re-box fee to account for bicycle disassembly; we’ll still cover the shipping cost back to us.
Send us a message here to get your return authorization number. We will review your information and send you a response within two business days. Once you receive your return authorization number, take the bicycle back to the original pick-up location.Once you receive your return authorization number, take bicycle and return shipping tag to original pick-up location.
How long will it take me to get my money back?
-Most refunds are issued within 2 business days of when the returned item is received.
How do I exchange an item?
-We don't offer a true exchange option; however, we suggest you place a new order for the item you want and then follow the instructions above to return your original item(s).
My purchase is from a retail store; how do I return for a refund?
-Our retail partner stores all have their own return policies and practices. Please return items to the retail partner store you purchased the item(s) from.
Who do I connect with if I’m having technical issue with a product?
-Chat with us live at HaibikeUSA.com or call us M-F 7am-5pm PST at 800-251-8435. Check out our technical support videos here.
What do I do if my product seems to be defective?
-Click here to read our warranty statement, if your issue fits our warranty guidelines, fill out the warranty form and we will be back with you within two business days.