Easy Hassle-Free Returns
If you’re not completely satisfied with your new bike, please contact us.
Returns will only be accepted if:
- product is new condition,
- purchase was made within 30 days,
- original packaging is included,
- proof of purchase is submitted, and
- package is shipped within the United States.
- Unsure if your return meets these criteria? Give us a call at 888-600-3156 M-F 8am-5pm PST or start the process below
- Contact us here to begin the process
- A Habike customer care team member will reach out within 48 hours.
- Once approved, our customer care team member will determine the best way to return your order. These include:
- You take care of your packaging and shipping yourself (to help with shipping cost we can provide a call tag for a $75 fee). Need help boxing? Watch the video for bike repackaging or, for many bikes under $500 MSRP, watch re-boxing your standard build.
- Drop your unboxed bike off at the local shop where you picked up your order.
- Have a mobile shop come to you for pickup where available. (Please note: Mobile services carries a $50.00 pickup fee, which will be collected by the shop at the time of pickup.)
- Due to new safety procedures implemented as a result of COVID-19, all returns will be quarantined upon arrival at the warehouse. Please allow up to 3 weeks for refunds to be processed. Credit will be applied to the original credit card used in the transaction.